Provide 1st level customer service and technical support via multiple channels, communicating effectively with co-workers and customers world-wide
Job Summary
Provide 1st level customer service and technical support via multiple channels, communicating effectively with co-workers and customers world-wide.
Collaborate with advanced support teams, account managers, implementation, and development resources to meet customer expectations and ensure customer needs are met.
This position is a night-shift role within a 24/7 team environment, with rosters scheduled in advance.
Matching Summary
Provide 1st level customer service and technical support via multiple channels, communicating effectively with co-workers and customers world-wide.
Skills & Requirements
Must-have
Written and spoken English proficiency
Customer service and technical support
Night shift role
24/7 team environment
Urgency for sensitive issues
Nice-to-have
Teamwork and interpersonal skills
Professionalism and proactive attitude
Organizational abilities
Efficiency under pressure
Key Requirements
Bachelor's degree or equivalent technical experience
Airline Industry background
Professional fluency in written and spoken English
Excellent telephone manners and customer service skills