Operations Senior Analyst - Hih - Evernorth

The Cigna Group

Content configuration operations
Multi-component content setup
Data variable mapping
The Content Operations Senior Analyst is a key driver of content configuration, release execution, and operational excellence within Enterprise Print & Distribution

Job Summary

  • The Content Operations Senior Analyst is a key driver of content configuration, release execution, and operational excellence within Enterprise Print & Distribution.
  • You will lead multi‑component content set up and configuration, enhance quality and workflow efficiency, and operate with a high degree of independence and judgment.
  • This role is ideal for someone who thrives in a fast‑paced operational environment, enjoys solving ambiguity with structure, and excels at translating business requirements into accurate, scalable content configuration solutions.

Matching Summary

The Content Operations Senior Analyst is a key driver of content configuration, release execution, and operational excellence within Enterprise Print & Distribution.

Skills & Requirements

Must-have

  • Content configuration operations
  • Multi-component content setup
  • Data variable mapping
  • Workflow and SOP documentation
  • Quality assurance and testing
  • SQL for data analysis

Nice-to-have

  • Continuous improvement mindset
  • Solving ambiguity with structure
  • Cross-functional collaboration
  • Growth-oriented mindset
  • Service excellence

Key Requirements

  • 3-5 years of relevant experience
  • Bachelor’s degree or equivalent experience
  • Proficiency configuring multi-component content
  • Experience using SQL
  • Experience with Customer Communication Platforms (plus)
  • Advanced proficiency in Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter