（高级）经理，客户交互体验

AIA Australia

Not specified (considering the nature of the role, a hybrid work mode may be appropriate).
10+ years work experience
5+ years customer experience or interaction design
Qualitative and quantitative experience management methodologies
AIA Australia is seeking a Senior Manager for Customer Interaction Experience to enhance customer satisfaction through full-cycle management of customer experience optimization projects. The ideal candidate should possess extensive experience in customer experience management within financial or internet sectors, along with strong project management and communication skills

Job Summary

  • The role focuses on managing the full lifecycle of customer experience from diagnosis to solution implementation.
  • Candidates will be responsible for establishing and monitoring key operational metrics to drive a closed-loop management system for experience improvement.
  • The position requires identifying pain points through research and interviews to optimize front-end business rules, system functions, and service scripts.

Matching Summary

Match Score: 85

AIA Australia is seeking a Senior Manager for Customer Interaction Experience to enhance customer satisfaction through full-cycle management of customer experience optimization projects. The ideal candidate should possess extensive experience in customer experience management within financial or internet sectors, along with strong project management and communication skills.

Skills & Requirements

Must-have

  • 10+ years work experience
  • 5+ years customer experience or interaction design
  • Qualitative and quantitative experience management methodologies
  • Strong project management and stakeholder collaboration skills
  • Ability to build customer experience systems from scratch

Nice-to-have

  • Background in insurance, finance, marketing, or management
  • Experience with usability testing and data analysis
  • Proven track record of driving operational process improvements
  • Innovative thinking and pursuit of excellence
  • Experience conducting customer experience training programs

Key Requirements

  • Bachelor's degree or above
  • 10 years total work experience
  • 5 years in financial or internet enterprise CX/interaction design
  • Major in Insurance, Finance, Marketing, or Management preferred

Work Rights

Not specified

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