Viessmann Climate Solutions is seeking a Technical Customer Service Team Leader in Munich to oversee a team of service technicians. The role involves ensuring customer satisfaction, leading service operations, and contributing to the growth of the service organization
Job Summary
You will be responsible for the technical and disciplinary leadership of a team of field service technicians, including the supervision of external service partners and the support of the entire application process.
You ensure customer satisfaction in the area of responsibility according to economic and entrepreneurial aspects and adhere to quality standards, including deadlines and budgets.
Your working hours start and end at your home, and you receive an optimally equipped service vehicle from Mercedes Benz along with a modern mobile phone.
Matching Summary
Match Score: 85
Viessmann Climate Solutions is seeking a Technical Customer Service Team Leader in Munich to oversee a team of service technicians. The role involves ensuring customer satisfaction, leading service operations, and contributing to the growth of the service organization.
Skills & Requirements
Must-have
Technical customer support experience
Leadership of service technicians
Ensuring customer satisfaction
Quality standards and budget adherence
Technical product knowledge
Nice-to-have
Communication and assertiveness
Solution-oriented and structured work
Empathy and helpfulness
Willingness to travel
Key Requirements
Completed apprenticeship in heating technology, SHK, or comparable
Long-term experience in technical customer service