Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager for IT Service Management who will lead the ITSM practice, ensuring alignment with ITIL best practices and overseeing various IT governance processes. The ideal candidate should possess extensive experience in ITSM, IT operations, and governance, with strong skills in incident, change, and problem management

Job Summary

  • The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance across the organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate eligibility for a 401(k) plan with matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management who will lead the ITSM practice, ensuring alignment with ITIL best practices and overseeing various IT governance processes. The ideal candidate should possess extensive experience in ITSM, IT operations, and governance, with strong skills in incident, change, and problem management.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) with matching

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • ITIL certification Intermediate or Managing Professional
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnership with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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