Pro Experience Manager

Home Depot

Deptford, US
Base: $50,000 - $55,000; bonus/equity: not specifi...
On-site
Customer service and experience
Pro customer flow
Store opening and closing
The Home Depot is seeking a Pro Experience Manager in Deptford, US, who will lead store operations, enhance customer service for Pro customers, and manage a team to ensure smooth operations. The ideal candidate should have at least one year of leadership and retail management experience, with a focus on customer satisfaction and safety

Job Summary

  • Oversee the execution of store standards, including customer service, department readiness, and operational processes to increase sales, loyalty, and Pro Xtra signups.
  • Drive efficient Pro customer flow, enforce Pro standards, ensure deliveries are on-time and complete, and perform Manager on Duty responsibilities.
  • Coach and train associates on company policies, safety procedures, and customer service, while upholding all company policies and championing a safe working environment.

Matching Summary

Match Score: 75

The Home Depot is seeking a Pro Experience Manager in Deptford, US, who will lead store operations, enhance customer service for Pro customers, and manage a team to ensure smooth operations. The ideal candidate should have at least one year of leadership and retail management experience, with a focus on customer satisfaction and safety.

Salary

Base: $50,000 - $55,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer service and experience
  • pro customer flow
  • store opening and closing
  • safety procedures and training
  • operational processes execution

Nice-to-have

  • champion GET culture
  • drive morale and recognition
  • voice of the associate initiatives
  • model safe work practices

Key Requirements

  • 1 year of relevant work experience
  • Management of people and retail operations
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Ability to work a flexible schedule

Work Rights

Not specified

Tailored Resume

Cover Letter