ServiceNow is seeking a Technical Support Engineer in Tokyo, Japan, to assist customers in troubleshooting issues and answering technical questions about the ServiceNow platform. The ideal candidate will have strong customer support skills, basic knowledge of Java/JavaScript, and experience in technical problem-solving
Job Summary
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
ServiceNow is seeking a Technical Support Engineer in Tokyo, Japan, to assist customers in troubleshooting issues and answering technical questions about the ServiceNow platform. The ideal candidate will have strong customer support skills, basic knowledge of Java/JavaScript, and experience in technical problem-solving.
Skills & Requirements
Must-have
customer-facing technical support
troubleshoot technical issues
ServiceNow platform knowledge
web, chat, email, telephone support
Nice-to-have
building trust and empathy
creative problem solving
collaborative nature and flexibility
input on process and product improvements
Key Requirements
2+ years customer facing technical support experience