Customer Service Representative Supervisor

Kessen Veterinary Clinic

Acton, MA, US
Base: $19-$22ph; bonus/equity: performance-based b...
3 years customer service experience
1 year veterinary medicine experience
Strong telephone communication skills
The role involves supervising the Client Service Representative team while acting as the primary point of contact for clients to ensure positive interactions

Job Summary

  • The role involves supervising the Client Service Representative team while acting as the primary point of contact for clients to ensure positive interactions.
  • Candidates must possess at least three years of relevant experience in veterinary settings and demonstrate strong organizational abilities to manage schedules and staff performance.
  • The company offers competitive pay with performance bonuses, a 401(k) match, CE allowances, and a supportive environment focused on employee growth and well-being.

Matching Summary

The role involves supervising the Client Service Representative team while acting as the primary point of contact for clients to ensure positive interactions.

Salary

Base: $19-$22/hour; Bonus/Equity: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health/dental/vision insurance

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong telephone communication skills
  • Appointment scheduling proficiency
  • Cash handling and end-of-day procedures

Nice-to-have

  • Leadership and team management skills
  • Experience in human medical fields
  • Knowledge of common veterinary drugs
  • Compassionate and energetic attitude
  • Ability to foster professional growth

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • Minimum 1 year veterinary medicine experience
  • Preferred: 1 year leadership experience
  • Preferred: Degree in veterinary or relevant field

Work Rights

Not specified

Tailored Resume

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