Manager, Customer Success

Vistra Energy

Irving, Texas, United States
3+ years leadership and management experience
5+ years data analytics and modeling experience
Proficiency in sql, hana, sas, snowflake, excel
The Customer Success Manager will lead a team responsible for meeting Vistra Retail customer retention, experience, and unit margin targets

Job Summary

  • The Customer Success Manager will lead a team responsible for meeting Vistra Retail customer retention, experience, and unit margin targets.
  • This role involves strategically managing third-party contact centers to maximize performance among over 200 Customer Success team members.
  • The successful candidate must present key analytics and qualitative feedback to C-Suite executives while fostering a culture of constant improvement.

Matching Summary

The Customer Success Manager will lead a team responsible for meeting Vistra Retail customer retention, experience, and unit margin targets.

Skills & Requirements

Must-have

  • 3+ years leadership and management experience
  • 5+ years data analytics and modeling experience
  • Proficiency in SQL, Hana, SAS, Snowflake, Excel
  • Experience with Tableau data visualization tools
  • Strategic management of contact center footprint

Nice-to-have

  • Ability to synthesize statistical results into insights
  • Proven ability to build consensus across teams
  • Knowledge of emerging contact center technology trends
  • Strong partnership skills with outsourced teams

Key Requirements

  • Bachelor's degree or equivalent education
  • Minimum 3 years of leadership experience
  • Minimum 5 years of data analytics experience

Work Rights

Not specified

Tailored Resume

Cover Letter