Hvac Technical Service Advisor

Ferguson PLC

Alabama, US
Base: $4,766.67 - $7,625.00 monthly; bonus/equity:...
Fully remote
Technical expertise in hvac systems
Hvac equipment product knowledge
Problem-solving and troubleshooting skills
The HVAC Technical Service Advisor provides technical expertise and guidance in support of associates and contractors, utilizing advanced HVAC knowledge to ensure successful residential and commercial projects

Job Summary

  • The HVAC Technical Service Advisor provides technical expertise and guidance in support of associates and contractors, utilizing advanced HVAC knowledge to ensure successful residential and commercial projects.
  • Ferguson offers a comprehensive benefits package including health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender affirming and family building benefits, and paid parental leave.
  • This role covers multiple locations including Alabama, Florida Panhandle, and Mississippi markets, and involves collaboration with Territory Managers on dealer recruitment and technical training.

Matching Summary

The HVAC Technical Service Advisor provides technical expertise and guidance in support of associates and contractors, utilizing advanced HVAC knowledge to ensure successful residential and commercial projects.

Salary

Base: $4,766.67 - $7,625.00 monthly; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, family benefits

Skills & Requirements

Must-have

  • Technical expertise in HVAC systems
  • HVAC equipment product knowledge
  • Problem-solving and troubleshooting skills
  • Customer and contractor support
  • Use of diagnostic tools and controls
  • Remote communication and support
  • Training and presentation skills

Nice-to-have

  • Experience as HVAC field installer or technician
  • Ability to build PowerPoint presentations
  • Strong verbal and written communication
  • Ability to work independently in remote environment
  • Relationship building with sales and technicians
  • Knowledge of inverter technology
  • Use of XOI software

Key Requirements

  • Degree or certificate from accredited HVAC school
  • 5+ years hands-on HVAC experience
  • EPA certification or equivalent HVAC licensing preferred
  • Strong understanding of HVAC systems and controls
  • Experience with inverter technology troubleshooting
  • HVAC field service, technical support, or trainer experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter