As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families!
Job Summary
As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families!
This Part-Time position is Monday - Friday from 1:15PM - 6:15PM and supports Physical Therapy and Occupational Therapy providers.
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Matching Summary
As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families!
Skills & Requirements
Must-have
Patient check-in and co-pay collection
Answering telephones and taking messages
Scheduling appointments and verifying insurance
Using electronic medical record (EPIC)
Providing superior customer service
Nice-to-have
Genuine, friendly, and empathetic
Detail-oriented and quick learner
Passion for high-quality customer service
Excellent communication skills
Independent decision-making skills
Key Requirements
High School Diploma or equivalent preferred
Previous customer service experience required
Healthcare experience preferred
Electronic health record (EHR) experience a plus
Medical terminology preferred
Experience with process improvement or lean philosophy preferred