Senior Manager, Customer Success - Networks

Equinix Inc.

Not specified.
Lead customer success manager team
Drive renewal outcomes and value realization
Manage enterprise and commercial portfolios
Equinix Inc. is seeking a Senior Manager for Customer Success in Networks, responsible for leading a team of Customer Success Managers to drive revenue growth, retention, and customer satisfaction. The ideal candidate will have experience in customer success management and a proven track record in executing commercial strategies while fostering team development

Job Summary

  • This role leads a team of Customer Success Managers to deliver sustained revenue growth and customer retention across enterprise and commercial portfolios.
  • The Senior Manager is accountable for identifying and mitigating renewal risk while ensuring consistent engagement practices that minimize reactive issues.
  • Equinix offers a career at the center of shaping digital infrastructure innovation where bold ideas are welcomed and human connection is valued.

Matching Summary

Match Score: 85

Equinix Inc. is seeking a Senior Manager for Customer Success in Networks, responsible for leading a team of Customer Success Managers to drive revenue growth, retention, and customer satisfaction. The ideal candidate will have experience in customer success management and a proven track record in executing commercial strategies while fostering team development.

Skills & Requirements

Must-have

  • Lead Customer Success Manager team
  • Drive renewal outcomes and value realization
  • Manage enterprise and commercial portfolios
  • Partner with Sales for expansion opportunities
  • Execute customer success strategies

Nice-to-have

  • Strong simplifier with bias toward clarity
  • Confident people leader and coach
  • Data-informed and action-oriented mindset
  • Experience leading through operating model change
  • Inclusive leadership style

Key Requirements

  • Bachelor's degree in business-related discipline
  • Experience leading Customer Success or Go-To-Market teams
  • Proven track record in renewal and expansion strategies
  • Experience leading teams through operating model change

Work Rights

Not specified

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