Manage the Regional Service Management team, ensuring alignment to global processes and supporting the Firm's aims
Job Summary
Manage the Regional Service Management team, ensuring alignment to global processes and supporting the Firm's aims.
Ensure the reliability and performance of regional services meet business requirements, managing the overall service lifecycle and support.
Interface with key stakeholders, including the Head of Technology Services and Global Service Management Lead, to ensure performance and drive improvements.
Matching Summary
Manage the Regional Service Management team, ensuring alignment to global processes and supporting the Firm's aims.
Skills & Requirements
Must-have
Regional Service Management team leadership
ITIL Service Management processes
Service lifecycle and support management
Major Incident Management
Service and Supplier reviews
ITSM toolsets (e.g. ServiceNow)
Nice-to-have
Customer excellence passion
Structured thinking and logical reasoning
Collaborative and trustworthy
Dynamic approach to task management
Sound commercial acumen
Key Requirements
Experience managing a team of Service Management Professionals