Itsm Specialist

Leidos UK

Canberra, Australia
Itil 4 framework alignment
Service management practices execution
Practice execution playbooks authoring
The ITSM Specialist supports high-quality, user-focused IT services aligned to the ITIL 4 framework, providing hands-on execution of core service management practices

Job Summary

  • The ITSM Specialist supports high-quality, user-focused IT services aligned to the ITIL 4 framework, providing hands-on execution of core service management practices.
  • This role develops and maintains documentation, drives service maturity, and directly contributes to performance and quality outcomes across IT services.
  • Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life, offering a great place to work with a focus on diversity and inclusion.

Matching Summary

The ITSM Specialist supports high-quality, user-focused IT services aligned to the ITIL 4 framework, providing hands-on execution of core service management practices.

Skills & Requirements

Must-have

  • ITIL 4 framework alignment
  • Service management practices execution
  • Practice Execution Playbooks authoring
  • SLA and KPI reporting
  • Enterprise Service Management tools experience

Nice-to-have

  • Collaborative people-focused environment
  • Autonomous and self-driven
  • Disruptive and innovative mindset
  • Family Friendly certified workplace

Key Requirements

  • ITIL® 4 Foundation certification
  • Minimum Baseline security clearance
  • Willing to obtain NV1 security clearance
  • Australian Citizen

Work Rights

Australian Citizen required; Baseline and NV1 clearance required

Tailored Resume

Cover Letter