Customer Program Manager

Yum! Brands

Plano, TX, United States
$110,500 to $123,405 annually; bonus eligibility; ...
Hybrid
Crm & loyalty initiatives execution
Cross-functional team alignment
Risk and dependency management
Drive end-to-end program management for CRM and Loyalty initiatives across Pizza Hut’s digital ecosystem, connecting strategy, Martech, Product, Engineering, Creative, and external partners

Job Summary

  • Drive end-to-end program management for CRM and Loyalty initiatives across Pizza Hut’s digital ecosystem, connecting strategy, Martech, Product, Engineering, Creative, and external partners.
  • Align cross-functional teams, manage dependencies, and accelerate delivery to enable connected customer journeys, loyalty growth, and personalization at scale.
  • Establish and refine scalable processes, SLAs, and repeatable toolkits to improve speed, coordination, and execution quality, continuously identifying opportunities to improve workflows and reduce time-to-market.

Matching Summary

Drive end-to-end program management for CRM and Loyalty initiatives across Pizza Hut’s digital ecosystem, connecting strategy, Martech, Product, Engineering, Creative, and external partners.

Salary

$110,500 to $123,405 annually; Bonus eligibility; Not specified

Skills & Requirements

Must-have

  • CRM & Loyalty initiatives execution
  • Cross-functional team alignment
  • Risk and dependency management
  • Martech, Product, Engineering collaboration
  • Customer journey optimization
  • Process and toolkit refinement

Nice-to-have

  • Strategic execution focus
  • Problem-solving in ambiguity
  • Influencing without direct authority

Key Requirements

  • 8–10+ years experience in program management
  • Experience with CRM, Martech, Product, Engineering
  • Understanding of customer lifecycle marketing
  • Ability to manage complex, cross-functional initiatives
  • Strong problem-solving skills
  • Strong documentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter