Customer Care Analyst

ConvaTec Group

Sao Paulo, Brazil
Hybrid
Manage high volume customer interactions
Data analysis and interpretation
Customer satisfaction focus
The Customer Care Analyst role is key to transforming Convatec's customer service operations from reactive to proactive, using data-driven insights and technical skills to support strategic decisions and enhance customer satisfaction

Job Summary

  • The Customer Care Analyst role is key to transforming Convatec's customer service operations from reactive to proactive, using data-driven insights and technical skills to support strategic decisions and enhance customer satisfaction.
  • Key responsibilities include managing high volumes of customer communications, scheduling deliveries, supporting logistics and tender teams, and ensuring compliance with data protection regulations.
  • The company is a global medical products and technologies company focused on solutions for chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care.

Matching Summary

The Customer Care Analyst role is key to transforming Convatec's customer service operations from reactive to proactive, using data-driven insights and technical skills to support strategic decisions and enhance customer satisfaction.

Skills & Requirements

Must-have

  • Manage high volume customer interactions
  • Data analysis and interpretation
  • Customer satisfaction focus
  • KPI establishment and monitoring
  • SAP order management

Nice-to-have

  • Proactive customer service transformation
  • Cross-functional collaboration
  • Adaptability to business changes
  • Strong team spirit

Key Requirements

  • Minimum 5 years customer care experience
  • Bachelor's degree required
  • Proficiency in Portuguese
  • Proficiency in Spanish (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter