Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
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Support technology equipment and software
Fulfill support requests from end users
Respond to and complete it service tickets
** The University of Arkansas in Fayetteville is seeking a Desktop Support Technician to maintain and support technology equipment and software for end users. The ideal candidate will have a background in computer support with experience in both Windows and Mac environments, and the role offers a comprehensive benefits package and a supportive work culture. **

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

Match Score: 75

** The University of Arkansas in Fayetteville is seeking a Desktop Support Technician to maintain and support technology equipment and software for end users. The ideal candidate will have a background in computer support with experience in both Windows and Mac environments, and the role offers a comprehensive benefits package and a supportive work culture. **

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Fulfill support requests from end users
  • Respond to and complete IT service tickets
  • Create documentation for support solutions
  • Perform installs and configurations
  • Transport and deploy IT hardware

Nice-to-have

  • Function as tier-2 support resource
  • Maintain collegial working relationships
  • Advance state and build better world

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • Supporting Windows and Mac computers
  • Installing and configuring Operating Systems
  • Networking essentials and audio/video systems

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter