Head Concierge

Fairmont Cheshire, The Mere

Knutsford, United Kingdom
Competitive salary; benefits: pension, 28 days hol...
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3 years concierge management experience
Luxury or high-volume environment background
Strong leadership and recruitment skills
** Fairmont Cheshire, The Mere is seeking a Head Concierge to lead their front-of-house guest experience, ensuring exceptional luxury service standards. The ideal candidate should have at least three years of management experience in a luxury concierge environment and a strong commitment to delivering outstanding guest satisfaction. **

Job Summary

  • The Head Concierge will lead the front-of-house guest experience ensuring the highest standards of luxury service at Fairmont Cheshire, The Mere.
  • This role is responsible for recruiting, training, and managing the Concierge team while maintaining a GAP analysis score of no less than 90%.
  • Employees enjoy exclusive discounts on hotels and golf, competitive salary with pension, and 28 days of holiday including public holidays.

Matching Summary

Match Score: 75

** Fairmont Cheshire, The Mere is seeking a Head Concierge to lead their front-of-house guest experience, ensuring exceptional luxury service standards. The ideal candidate should have at least three years of management experience in a luxury concierge environment and a strong commitment to delivering outstanding guest satisfaction. **

Salary

Competitive salary; Benefits: Pension, 28 days holiday, food and beverage discounts; Not specified

Skills & Requirements

Must-have

  • 3 years Concierge management experience
  • Luxury or high-volume environment background
  • Strong leadership and recruitment skills
  • VIP arrival coordination expertise
  • GAP analysis score maintenance above 90%

Nice-to-have

  • Innovative guest service initiative development
  • Local business relationship building
  • Multi-skilling flexibility
  • Cooperative departmental relations
  • Bespoke guest experience creation

Key Requirements

  • Minimum 3 years Concierge management experience
  • Recognized Diploma or Certification in Hospitality preferred
  • Excellent English language proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter