Client Relations Manager | Nsw North

Estia Health

Sydney, New South Wales, Australia
Minimum 5 years similar role experience
Strong understanding of legislative requirements
Experience managing admissions process
The Client Relations Manager is responsible for the NSW North region, focusing on optimizing occupancy and improving home performance

Job Summary

  • The Client Relations Manager is responsible for the NSW North region, focusing on optimizing occupancy and improving home performance.
  • This role involves acting as a conduit between key referrers and homes to maintain reputable relationships and ensure Estia remains top-of-mind.
  • Benefits include discounted gym memberships, retail savings, employee assistance programs, and various health insurance discounts.

Matching Summary

The Client Relations Manager is responsible for the NSW North region, focusing on optimizing occupancy and improving home performance.

Skills & Requirements

Must-have

  • Minimum 5 years similar role experience
  • Strong understanding of legislative requirements
  • Experience managing admissions process
  • Sound understanding of aged care funding
  • Knowledge of Aged Care Fees and Charges
  • Ability to promote services across referral groups

Nice-to-have

  • Champion of admissions and sales process
  • Expert navigation of referral systems
  • Proactive monitoring of enquirer pipeline
  • Coach Residential Aged Care Manager
  • Monitor competitor landscape pricing

Key Requirements

  • Minimum 5 years' experience in a similar role
  • Previous experience in managing admissions process
  • Demonstrated knowledge of Aged Care Funding Instrument
  • Sound knowledge of relevant legislation and codes of practice

Work Rights

Not specified

Tailored Resume

Cover Letter