Base: $184,570—$219,830 usd; bonus/equity: not spe...
Fully remote
Manage le ops agents
Own queue health and performance
Design and maintain sops
Roblox is seeking a Law Enforcement Operations Manager to oversee a team responsible for managing law enforcement requests and ensuring compliance with legal standards. The role requires significant experience in law enforcement response and operational management, with a focus on automation and cross-functional collaboration
Job Summary
Law Enforcement Operations is the operational backbone of Roblox’s law enforcement cooperation, processing thousands of global requests annually and serving as a bridge between law enforcement and internal safety, legal, and policy teams.
Directly manage a team of LE Ops agents (FTE and BPO leads), including goal-setting, performance management, coaching, and career development.
Partner with Legal, Policy, Privacy Eng, and Safety to implement new legal or regulatory requirements (e.g., DSA/OSA, CLOUD Act, preservation, automation changes) into day-to-day workflows.
Matching Summary
Match Score: 85
Roblox is seeking a Law Enforcement Operations Manager to oversee a team responsible for managing law enforcement requests and ensuring compliance with legal standards. The role requires significant experience in law enforcement response and operational management, with a focus on automation and cross-functional collaboration.
Salary
Base: $184,570—$219,830 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Manage LE Ops agents
Own queue health and performance
Design and maintain SOPs
Partner with Legal, Policy, Privacy Eng, Safety
Lead incident-driven workstreams
Own metrics, dashboards, and reviews
Nice-to-have
Shape the future of human interaction
Solve unique technical challenges at scale
Create safer, more civil shared experiences
Key Requirements
8+ years in law enforcement response, trust & safety operations, legal operations, or similar
2+ years people-management experience
Deep familiarity with US and International criminal legal process
Proven track record managing an operations queue at scale
Experience building or refining SOPs, training programs, QA frameworks, and operational dashboards
Demonstrated success leading cross-functional projects