Senior Analyst Ii

SunLife

3+ years quality experience
Back-office experience
Quality assessment processes knowledge
The role involves conducting independent and objective complex quality assurance assessments for Canadian Operations

Job Summary

  • The role involves conducting independent and objective complex quality assurance assessments for Canadian Operations.
  • Candidates will collaborate with OLP Business Partner Leads to interpret results and implement continuous improvements.
  • The position requires a strong understanding of regulatory environments and the ability to present findings to leadership teams.

Matching Summary

The role involves conducting independent and objective complex quality assurance assessments for Canadian Operations.

Skills & Requirements

Must-have

  • 3+ years Quality experience
  • Back-office experience
  • Quality assessment processes knowledge
  • Scoring sampling methodology
  • Microsoft Office software proficiency

Nice-to-have

  • Generally Accepted Auditing Standards
  • Budgeting knowledge
  • Customer obsession mindset
  • Collaborative interactive style
  • Solution focused mindset

Key Requirements

  • University degree or equivalent experience
  • 3+ years in Quality or Call Center
  • Experience in Insurance/Financial Services industry

Work Rights

Not specified

Tailored Resume

Cover Letter