We're looking for an IT Business Analyst (ITIL Expert) who can translate business needs into ITSM solutions and ensure seamless collaboration between business stakeholders and technical teams
Job Summary
We're looking for an IT Business Analyst (ITIL Expert) who can translate business needs into ITSM solutions and ensure seamless collaboration between business stakeholders and technical teams.
Your responsibilities include bridging business and IT by understanding customer business requirements and translating them into clear, actionable “IT language” for technical teams.
We offer a dynamic, multinational environment with a supportive team, competitive compensation package with cafeteria benefits, health insurance coverage, and flexible working hours with hybrid/remote options.
Matching Summary
We're looking for an IT Business Analyst (ITIL Expert) who can translate business needs into ITSM solutions and ensure seamless collaboration between business stakeholders and technical teams.
Skills & Requirements
Must-have
translate business needs into ITSM solutions
ITIL best practices and solution design
Incident Management, Change, Problem
Configuration Management (CMDB)
Nice-to-have
seamless collaboration between business and technical teams
AI-powered, end-to-end solutions
multinational environment with supportive team
Key Requirements
University degree or equivalent
3+ years of experience with ITIL processes
ITIL v3 or v4 Foundation (or higher) certification
hands-on OpenText, ServiceNow or other service management solution implementations