Customer Call Center Analyst

transunion.ca

Hybrid
Customer service experience
Call center environments
User access management
The Customer Call Center Analyst is responsible for providing operational customer support to TransUnion’s corporate clients (B2B)

Job Summary

  • The Customer Call Center Analyst is responsible for providing operational customer support to TransUnion’s corporate clients (B2B).
  • This role ensures continuous and uninterrupted access to contracted products through efficient user management, inbound and outbound call handling, and first‑level incident resolution.
  • TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, 12 weeks paid parental leave and 4 week gradual return, adoption assistance, fertility planning coverage, spousal and domestic partner benefits, bonus incentives, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.

Matching Summary

The Customer Call Center Analyst is responsible for providing operational customer support to TransUnion’s corporate clients (B2B).

Skills & Requirements

Must-have

  • Customer service experience
  • Call center environments
  • User access management
  • First-level incident resolution
  • CRM or ticketing tools

Nice-to-have

  • Service KPIs analysis
  • Power BI reporting
  • Supporting corporate clients
  • Intermediate English proficiency

Key Requirements

  • 2–3 years of experience
  • Experience managing user access
  • Experience with password resets
  • Experience with basic operational incidents

Work Rights

Not specified

Tailored Resume

Cover Letter