Banamex Analista De Capital Humano En Experiencia Y Atención Al Colaborador
Workforcity
CDMX, Mexico
Help content maintenance
Client inquiry support
Work assignment execution
Update help content used by Knowledge Hub end users to service client inquiries, as needed
Job Summary
Update help content used by Knowledge Hub end users to service client inquiries, as needed.
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval.
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Matching Summary
Update help content used by Knowledge Hub end users to service client inquiries, as needed.
Skills & Requirements
Must-have
help content maintenance
client inquiry support
work assignment execution
needs assessment
content development
monitoring work progression
team process controls
Nice-to-have
exceptional client experience
risk assessment
ethical judgment
control issue escalation
Key Requirements
0-2 years relevant experience
Bachelor’s degree/University degree or equivalent experience