The Patient Scheduling Representative is responsible for creating a seamless patient experience by coordinating and scheduling appointments across multiple departments
Job Summary
The Patient Scheduling Representative is responsible for creating a seamless patient experience by coordinating and scheduling appointments across multiple departments.
This role requires extensive knowledge of appointment types, locations, providers, and specialties to accurately schedule complex procedures including surgery and chemotherapy.
Employees in this position may float across multiple scheduling teams based on daily staffing needs and are expected to mentor lower-level staff.
Matching Summary
The Patient Scheduling Representative is responsible for creating a seamless patient experience by coordinating and scheduling appointments across multiple departments.
Skills & Requirements
Must-have
High volume telephone call handling
EPIC EMR scheduling system proficiency
Accurate patient registration and demographics
Insurance verification and billing knowledge
External referral appointment coordination
Nice-to-have
Mentoring lower level staff members
Bilingual communication skills
Experience with multiple clinical departments
Knowledge of radiology or imaging workflows
Ability to float across various teams
Key Requirements
High School Graduate or GED required
1+ years healthcare work experience OR 6 months UKHS scheduling