Patient Ambassador - 24 Hour Night

Center for Integration Science

Salem, MA, United States
Base: $17.71 - $23.55phly; bonus/equity: not speci...
Fully remote
Warm professional demeanor for greeting
Patient navigation assistance skills
Empathetic complaint resolution abilities
The Center for Integration Science is seeking a Patient Ambassador for a 24-hour night shift at North Shore Medical Center in Salem, MA. This role involves enhancing the patient and visitor experience through exceptional customer service, navigation assistance, and effective communication between patients, families, and hospital staff

Job Summary

  • This role serves as a liaison between patients, families, and hospital staff to enhance the overall patient and visitor experience.
  • The position requires assisting patients with navigation, check-in processes, and resolving inquiries with empathy and professionalism.
  • Mass General Brigham offers competitive base pay ranging from $17.71 to $23.55 per hour along with comprehensive benefits and career advancement opportunities.

Matching Summary

Match Score: 85

The Center for Integration Science is seeking a Patient Ambassador for a 24-hour night shift at North Shore Medical Center in Salem, MA. This role involves enhancing the patient and visitor experience through exceptional customer service, navigation assistance, and effective communication between patients, families, and hospital staff.

Salary

Base: $17.71 - $23.55/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses available

Skills & Requirements

Must-have

  • Warm professional demeanor for greeting
  • Patient navigation assistance skills
  • Empathetic complaint resolution abilities
  • Strong interpersonal communication skills
  • Ability to work under pressure

Nice-to-have

  • Experience in customer service settings
  • Knowledge of healthcare administration
  • Proficiency with Microsoft Office Suite
  • Collaborative team working style
  • Problem-solving in sensitive situations

Key Requirements

  • High School Diploma or Equivalent required
  • 0-1 year experience preferred in customer service or healthcare
  • Associate's Degree in Healthcare Administration or Related Field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter