Information technology service management (itsm) system
Collaborate with customers and technical teams
Monitor data center infrastructure using designated tools to identify and log alerts, incidents, and performance issues within the Information Technology Service Management (ITSM) system
Job Summary
Monitor data center infrastructure using designated tools to identify and log alerts, incidents, and performance issues within the Information Technology Service Management (ITSM) system.
Collaborate with customers, technical teams, and management to coordinate communication and provide professional, timely updates on service resolutions.
Ensure compliance with data center policies, Service Level Agreements (SLAs), and security protocols while maintaining accurate documentation of all interactions and actions taken.
Matching Summary
Monitor data center infrastructure using designated tools to identify and log alerts, incidents, and performance issues within the Information Technology Service Management (ITSM) system.
Skills & Requirements
Must-have
monitoring data center infrastructure
Information Technology Service Management (ITSM) system
collaborate with customers and technical teams
compliance with data center policies
Service Level Agreements (SLAs)
shift rotations including nights and weekends
Nice-to-have
proactive and detail-oriented
professional communication under pressure
evolving your skills
unique contributions
Key Requirements
Proven experience in Data Center Operations or Service Desk
Strong knowledge of infrastructure monitoring tools
Demonstrated ability to multitask and prioritize incidents