Senior Global Service Desk Associate

Owens & Minor

India
**
24x7 support organization
Itsm tool servicenow
Remote tools and diagnostic utilities
** Owens & Minor is seeking a Senior Global Service Desk Associate to provide first-contact support in a 24/7 service desk environment. The ideal candidate should have strong customer service skills and experience with IT-related issues, with the opportunity open to both experienced professionals and fresh graduates. **

Job Summary

  • Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services.
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.
  • Plans, conducts and directs the analysis of business problems with automated systems solutions.

Matching Summary

Match Score: 75

** Owens & Minor is seeking a Senior Global Service Desk Associate to provide first-contact support in a 24/7 service desk environment. The ideal candidate should have strong customer service skills and experience with IT-related issues, with the opportunity open to both experienced professionals and fresh graduates. **

Skills & Requirements

Must-have

  • 24x7 support organization
  • ITSM tool ServiceNow
  • remote tools and diagnostic utilities
  • internal and external knowledgebase
  • continual improvement

Nice-to-have

  • customer friendly mindset
  • team player
  • highly self-motivated
  • keen attention to detail

Key Requirements

  • Minimum of 2+ year of relevant work experience
  • High school diploma or equivalent
  • Associate's or Bachelor’s degree in technology-related field a plus
  • Comptia A+, Comptia Network +, and ITIL certifications a plus
  • Exceptional customer service orientation
  • Ability to effectively prioritize and execute tasks
  • Experience working in a team-oriented, collaborative environment
  • Excellent communication skills in English

Work Rights

Not specified

Tailored Resume

Cover Letter