Enterprise Technology Engineer - Support Desk Agent
bp
Hybrid
System support technician
Ms office and office 365
Active directory
A System Support technician is responsible for all aspects of support and technical assistance by addressing a wide variety of user issues including software problems, hardware failures and network issues
Job Summary
A System Support technician is responsible for all aspects of support and technical assistance by addressing a wide variety of user issues including software problems, hardware failures and network issues.
At bp, we support our people to learn and grow in a diverse and challenging environment.
We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
Matching Summary
A System Support technician is responsible for all aspects of support and technical assistance by addressing a wide variety of user issues including software problems, hardware failures and network issues.
Skills & Requirements
Must-have
System Support technician
MS Office and Office 365
Active Directory
Remote Connection software
ServiceNow Ticketing applications
Windows 11 & M365 PC/Laptop troubleshooting
Password reset and MFA support
Nice-to-have
Strong Customer Service skills
Professional call handling
De-escalation skills
Clear communication with non-technical users
Data-driven approach to problem-solving
Self-motivated
Diversity and inclusion
Key Requirements
Associate degree in technical discipline or 2-4 years technical equivalent work experience
Bachelor's degree in Computer Science, MIS/IT, or STEM-related subject, or 5 years relevant work experience