Customer Care Manager

Zinco

Riyadh, Saudi Arabia
**
5-7 years customer service experience
4 years managerial role experience
Crm systems proficiency
** Zinco, a prominent player in the lighting and sanitary ware industry in Saudi Arabia, is seeking a Customer Care Manager to enhance customer service and drive marketing strategies across retail and e-commerce channels. The ideal candidate will have extensive customer service experience, strong leadership abilities, and a customer-centric approach, aligning with the company's commitment to national talent development. **

Job Summary

  • The role involves developing and executing comprehensive marketing strategies to drive company growth across retail and e-commerce channels.
  • The manager will supervise daily operations of the customer care team while handling complex and escalated customer issues with urgency.
  • The position requires coordinating with internal departments like sales and logistics to ensure smooth after-sales support.

Matching Summary

Match Score: 75

** Zinco, a prominent player in the lighting and sanitary ware industry in Saudi Arabia, is seeking a Customer Care Manager to enhance customer service and drive marketing strategies across retail and e-commerce channels. The ideal candidate will have extensive customer service experience, strong leadership abilities, and a customer-centric approach, aligning with the company's commitment to national talent development. **

Skills & Requirements

Must-have

  • 5-7 years customer service experience
  • 4 years managerial role experience
  • CRM systems proficiency
  • Microsoft Office proficiency
  • Bachelor's degree in Business or Marketing

Nice-to-have

  • Experience in lighting or sanitaryware sectors
  • Retail sector background
  • Strong leadership skills
  • Customer-centric mindset
  • Problem-solving abilities

Key Requirements

  • Bachelor's degree in Business Administration or Marketing
  • Minimum 5-7 years of customer service experience
  • At least 4 years in a managerial role
  • Proficiency in CRM systems and Microsoft Office

Work Rights

Not specified

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