Patient Advocate Ii - Patient Relations

Wake Forest Baptist Medical Center

Base: $25.30 - $37.95; benefits: comprehensive sui...
Not specified
Patient and family resolution
Maintain patient confidentiality
Resolve patient family problems
Wake Forest Baptist Medical Center is seeking a Patient Advocate II for its Patient Relations department. The position requires a Bachelor's Degree and 3+ years of relevant experience, focusing on resolving patient concerns and improving care quality

Job Summary

  • Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
  • Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 85

Wake Forest Baptist Medical Center is seeking a Patient Advocate II for its Patient Relations department. The position requires a Bachelor's Degree and 3+ years of relevant experience, focusing on resolving patient concerns and improving care quality.

Salary

Base: $25.30 - $37.95; Benefits: comprehensive suite of Total Rewards; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • patient and family resolution
  • maintain patient confidentiality
  • resolve patient family problems
  • positive image of the Medical Center
  • prompt and courteous manner
  • caring and compassionate environment

Nice-to-have

  • exceptional interpersonal skills
  • deal with high stress calmly
  • work with diverse patients
  • team player
  • work independently

Key Requirements

  • Bachelor's Degree required
  • 3+ years of experience
  • Knowledge of medical terminology preferred

Work Rights

Not specified

Tailored Resume

Cover Letter