Director, Customer Retention

HighLevel

United States
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Customer lifecycle management expertise
Churn prevention and de-escalation skills
Early adoption and value realization focus
** HighLevel is seeking a Director of Customer Retention to lead initiatives focused on enhancing customer experience and retention through strategic leadership and operational excellence. The ideal candidate will possess deep expertise in customer lifecycle management and will thrive in a fast-paced, high-growth environment. **

Job Summary

  • The role involves leading HighLevel's retention engine across early adoption, de-escalation, frontline care, and customer value realization.
  • You will partner closely with cross-functional teams to ensure customers achieve success in their critical first 90 days.
  • This position requires a customer-obsessed leader who thrives at the intersection of customer experience, success, support, and operations.

Matching Summary

Match Score: 75

** HighLevel is seeking a Director of Customer Retention to lead initiatives focused on enhancing customer experience and retention through strategic leadership and operational excellence. The ideal candidate will possess deep expertise in customer lifecycle management and will thrive in a fast-paced, high-growth environment. **

Skills & Requirements

Must-have

  • Customer lifecycle management expertise
  • Churn prevention and de-escalation skills
  • Early adoption and value realization focus

Nice-to-have

  • High-growth environment experience
  • Cross-functional partnership abilities
  • Empowered team leadership style

Key Requirements

  • Deep expertise in customer lifecycle management
  • Experience scaling programs and developing managers
  • Proven track record in churn prevention

Work Rights

Not specified

Tailored Resume

Cover Letter