This area is responsible for performing and controlling all administrative tasks necessary for Public Cloud Operation to adapt to the Group's IT processes
Job Summary
This area is responsible for performing and controlling all administrative tasks necessary for Public Cloud Operation to adapt to the Group's IT processes.
You will be responsible for tracking incidents, managing changes in client infrastructure, and generating periodic reports for service status evaluation.
We are shaping our way of working through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas.
Matching Summary
This area is responsible for performing and controlling all administrative tasks necessary for Public Cloud Operation to adapt to the Group's IT processes.
Skills & Requirements
Must-have
ITIL practices for service delivery
Incident, Change, and Problem Management
Service Level Agreement (SLA) monitoring
Cloud environment basic knowledge
ServiceNow familiarity
Nice-to-have
Collaborative and proactive attitude
Excellent communication and interpersonal skills
Experience in international and multicultural environments
Key Requirements
University degree (mandatory)
Postgraduate degree (preferred)
Written and spoken Spanish in technical environments (mandatory)
Written and spoken English in technical environments (mandatory)
Experience in service management and delivery
Experience in detecting service delivery deviations and proposing mitigation actions