Contact Center Senior Specialist (chuyên Viên Cấp Cao Tổng Đài Dịch Vụ Khách Hàng)

Prudential Corporation Asia Ltd

Experience at call center
Communication skills voice and non-voice
Problem-solve skills
The role involves answering calls and responding to emails, website inquiries, chat, and fanpages to handle customer needs

Job Summary

  • The role involves answering calls and responding to emails, website inquiries, chat, and fanpages to handle customer needs.
  • Prudential fosters a culture where diversity is celebrated and inclusion is assured for all people, customers, and partners.
  • Employees are expected to document call information according to standard operating procedures and produce call reports.

Matching Summary

The role involves answering calls and responding to emails, website inquiries, chat, and fanpages to handle customer needs.

Skills & Requirements

Must-have

  • Experience at Call Center
  • Communication skills voice and non-voice
  • Problem-solve skills
  • Active listening skills

Nice-to-have

  • Diversity and inclusion culture
  • Career growth opportunities
  • Quality assurance standard adherence

Key Requirements

  • Prior Call Center experience required
  • Strong verbal and written communication abilities
  • Ability to solve customer problems effectively

Work Rights

Not specified

Tailored Resume

Cover Letter