Customer Service Lead, Patient Access Lead (bilingual English/spanish)

R1 RCM Inc.

Austin, Texas, United States
Base: $21.00 - $28.87 ph; bonus/equity: not specif...
Bilingual english and spanish skills
Several years of medical patient registration experience
Experience in leading others is a must
You will lead a team to ensure patients check into the Emergency Department accurately and quickly while building trust through compassionate interactions

Job Summary

  • You will lead a team to ensure patients check into the Emergency Department accurately and quickly while building trust through compassionate interactions.
  • The role requires managing production standards, training staff, and maintaining confidentiality in a fast-paced hospital environment.
  • This position offers a competitive benefits package and opportunities to launch a healthcare career without prior industry knowledge.

Matching Summary

You will lead a team to ensure patients check into the Emergency Department accurately and quickly while building trust through compassionate interactions.

Salary

Base: $21.00 - $28.87 per hour; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Bilingual English and Spanish skills
  • Several years of medical patient registration experience
  • Experience in leading others is a must
  • High School Diploma or GED required
  • Ability to work fast-paced high-stress environment

Nice-to-have

  • Compassionate listening skills for anxious patients
  • Quick study with technology platforms
  • Strong multitasking and typing accuracy
  • Positive people-oriented culture builder

Key Requirements

  • High School Diploma or GED
  • Several years of medical patient registration experience
  • Experience in leading others
  • Bilingual English/Spanish skills preferred
  • Pass drug test and background check

Work Rights

Not specified

Tailored Resume

Cover Letter