Dispatcher

SmartCare

Anaheim, CA, USA
$24-27hr, doe ph
Remote
Dispatch management tools
Service level agreements
Geographic market or territory
SmartCare is seeking a Dispatcher to efficiently route Service Technicians for servicing commercial kitchen equipment, ensuring high productivity and customer satisfaction. Candidates should have at least three years of experience in dispatch or customer service, alongside proficiency in Microsoft Office. The role offers a pay range of $24-27 per hour and is based in Anaheim, CA

Job Summary

  • Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements.
  • Serve as the primary point of contact for technicians within a geographic market or territory.
  • Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments.

Matching Summary

Match Score: 85

SmartCare is seeking a Dispatcher to efficiently route Service Technicians for servicing commercial kitchen equipment, ensuring high productivity and customer satisfaction. Candidates should have at least three years of experience in dispatch or customer service, alongside proficiency in Microsoft Office. The role offers a pay range of $24-27 per hour and is based in Anaheim, CA.

Salary

$24-27hr, DOE

Skills & Requirements

Must-have

  • Dispatch management tools
  • Service level agreements
  • Geographic market or territory

Nice-to-have

  • Proprietary software
  • SAP experience

Key Requirements

  • High school diploma or equivalent
  • 3+ years experience in dispatch, customer service, or restaurant management
  • Intermediate Microsoft Office / Windows experience

Work Rights

Not specified

Tailored Resume

Cover Letter