Customer Service Engineer (客服工程師)

Air Liquide Healthcare

Daya District, Taiwan
Troubleshoot equipment problems
Perform root cause analysis
Provide technical service
Perform root cause analysis by analyzing, diagnosing, and troubleshooting equipment problems via telephone or at customer site

Job Summary

  • Perform root cause analysis by analyzing, diagnosing, and troubleshooting equipment problems via telephone or at customer site.
  • Provide regular assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers.
  • Adhere to installation guidelines and industry best practices in order to deliver quality field operations.

Matching Summary

Perform root cause analysis by analyzing, diagnosing, and troubleshooting equipment problems via telephone or at customer site.

Skills & Requirements

Must-have

  • Troubleshoot equipment problems
  • Perform root cause analysis
  • Provide technical service
  • Customer site access requirements
  • Understand mechanical and electrical drawings

Nice-to-have

  • Relationship building
  • Facilitate resolution of technical challenges
  • Innovative and adaptive

Key Requirements

  • Engineering degree
  • Analyze data and report problems
  • Advanced customer service skills
  • Meet customer site access requirements
  • Project progress execution and monitoring
  • On-site equipment commissioning and installation experience

Work Rights

Not specified

Tailored Resume

Cover Letter