Proficiency with low-code platforms like n8n or make
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale
Job Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
You will own delivery end to end, bringing technical judgment and operational context to inform decisions while leading work from scoping through to production.
The role requires someone technically confident to build and ship, with programme management skills to run complex cross-functional work and communication skills to make both sides legible.
Matching Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Hands-on automation and integration experience
Programme management for complex initiatives
Proficiency with low-code platforms like n8n or Make
Experience deploying AI agents in production
Strong API and webhook integration skills
Nice-to-have
Experience working in remote-first environments
Ability to translate operational needs to technical constraints