Product Support Representative I

Fidelity National Information Services

Base: $61,940 - $105,310; bonus/equity: not specif...
Prior banking or client service experience
Strong analytical and organizational skills
Ability to work independently
The role involves handling customer inquiries and resolving support issues related to transaction inquiries and mutual fund order processing

Job Summary

  • The role involves handling customer inquiries and resolving support issues related to transaction inquiries and mutual fund order processing.
  • Employees will troubleshoot problems with software applications and document recurring technical issues to support product quality programs.
  • FIS offers a competitive salary range of $61,940 to $105,310 along with always-on learning and development opportunities.

Matching Summary

The role involves handling customer inquiries and resolving support issues related to transaction inquiries and mutual fund order processing.

Salary

Base: $61,940 - $105,310; Bonus/Equity: Not specified; Benefits: Competitive salary and benefits package

Skills & Requirements

Must-have

  • Prior banking or client service experience
  • Strong analytical and organizational skills
  • Ability to work independently
  • Excellent communication skills
  • Flexibility to work weekends

Nice-to-have

  • Knowledge of FIS products
  • Recent technical background
  • Willingness to take FINRA tests

Key Requirements

  • FINRA Series 7 and Series 63 (must pass within 90 days if not held)
  • Prior banking or client service experience required
  • Eligible for overtime pay

Work Rights

Not specified

Tailored Resume

Cover Letter