Customer Issue Resolution Analyst - Credit And Collections (anz)
3M Company
Pasay City, Philippines
Bachelor's degree or higher
2-3 years related job experience
Accounts receivable or collections role
This role manages the end-to-end credit and collections process while resolving customer issues for the ANZ region
Job Summary
This role manages the end-to-end credit and collections process while resolving customer issues for the ANZ region.
The successful candidate will utilize business intelligence reporting to turn data into actionable information that resolves customer complaints efficiently.
Employees are expected to work independently to meet targets while partnering with internal quality teams and external customers to drive results.
Matching Summary
This role manages the end-to-end credit and collections process while resolving customer issues for the ANZ region.
Skills & Requirements
Must-have
Bachelor's degree or higher
2-3 years related job experience
Accounts Receivable or collections role
Sales Force (SFDC) experience
SAP system knowledge
Microsoft Office proficiency
Strong English language command
Nice-to-have
FMCG company background
Power BI reporting skills
Process improvement initiative
Training new employees
Cross-functional collaboration
Negotiation and presentation skills
Key Requirements
Bachelor's degree in business or economics preferred
Minimum 2-3 years of Accounts Receivable experience
Experience with SAP and Salesforce systems
Proficiency in Microsoft Excel, Word, PowerPoint, and Power BI
Sound investigative skills with attention to detail