Soc Engagement Specialist

NTT DATA

Not specified in the job posting.
Proven experience with complex security infrastructure
Deep working knowledge of itil processes
Strong background in it engineering
NTT DATA is seeking a Security Managed Services Engineer (L3) who will ensure the security and smooth operation of clients' infrastructures. The role involves technical incident resolution, client engagement, and mentoring junior team members while working within a diverse and innovative company culture

Job Summary

  • You will be at the helm of ensuring clients' infrastructures are secure, robust, and running smoothly while proactively identifying and resolving technical incidents.
  • The role requires diving deep into third-line support calls to uncover root causes of critical incidents and implementing advanced solutions.
  • As a seasoned professional, you will coach junior team members, create knowledge articles, and contribute to operational improvements and disaster recovery functions.

Matching Summary

Match Score: 85

NTT DATA is seeking a Security Managed Services Engineer (L3) who will ensure the security and smooth operation of clients' infrastructures. The role involves technical incident resolution, client engagement, and mentoring junior team members while working within a diverse and innovative company culture.

Skills & Requirements

Must-have

  • Proven experience with complex security infrastructure
  • Deep working knowledge of ITIL processes
  • Strong background in IT engineering
  • Ability to handle high complexity tickets
  • Experience in managed services environment

Nice-to-have

  • Excellent cross-cultural communication skills
  • Willingness to work longer hours when necessary
  • Ability to remain calm under pressure
  • Project management within technology domain
  • Inputs to automation teams for efficiency

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent work experience
  • Medium to large ICT organization background
  • Planning activities and projects well in advance

Work Rights

Not specified

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