Client Engagement Specialist Ii (on-site Raleigh, Nc)
Byram Healthcare Centers Inc
Raleigh, NC, United States
Base: $75,000-$85,000 yr/; bonus/equity: not speci...
On-site
Customer relationship management
Clinical accuracy and optimization
Inventory and operational coordination
Owens & Minor is seeking a Client Engagement Specialist II for their Raleigh, NC location, responsible for managing customer relationships and ensuring the success of their Custom Procedure Tray (CPT) and kitting programs. The ideal candidate should possess a clinical background and experience in customer support within the healthcare sector
Job Summary
The Clinical Support Specialist is responsible for the ongoing success, performance, and customer satisfaction of Owens & Minor’s Custom Procedure Tray (CPT) and kitting programs within an assigned customer base.
This role owns the day‑to‑day relationship with customers as it relates to CPT operations, clinical accuracy, inventory health, and continuous optimization.
The role works closely with CPT leadership, operations, quoting, and local sales teammates as needed, and requires comfort working directly with customers both virtually and in the OR/clinical environments.
Matching Summary
Match Score: 85
Owens & Minor is seeking a Client Engagement Specialist II for their Raleigh, NC location, responsible for managing customer relationships and ensuring the success of their Custom Procedure Tray (CPT) and kitting programs. The ideal candidate should possess a clinical background and experience in customer support within the healthcare sector.
Salary
Base: $75,000-$85,000 yr/; Bonus/Equity: Not specified; Benefits: Comprehensive Healthcare Plan, Educational Assistance, Employer-Paid Life Insurance and Disability, Voluntary Supplemental Programs, Support for Growing Family, HSA and 401(k), Paid Leave, Well-Being Programs
Skills & Requirements
Must-have
Customer relationship management
Clinical accuracy and optimization
Inventory and operational coordination
Cross-functional collaboration
Healthcare supply chain knowledge
Nice-to-have
Proactive communication and responsiveness
Problem-solving in customer-facing roles
Data synthesis from multiple systems
Key Requirements
2+ years of experience in healthcare, clinical support, customer success, supply chain, or related field
Bachelor’s degree or medical certification (RN, Surgical Tech, or equivalent clinical background)