Customer Journey Expert – Product Area Netting With Bank Mendes Gans (bmg)

bankcarriere.nl

Base: tailored to qualities + experience within fs...
Hybrid
Customer journey management
Process improvement experience
Stakeholder management skills
The Customer Journey Expert position at Bank Mendes Gans (BMG) involves managing and improving customer journeys related to Netting and Cash Pooling services. The role emphasizes a customer-centric approach, requiring collaboration with multidisciplinary teams to deliver impactful solutions

Job Summary

  • As a Customer Journey Expert, you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool.
  • You will work closely with Product Owner, squad, UX, communication, and business representatives to design, develop and implement product improvements driven by fact-based customer insights.
  • The benefits of working with us at ING/BMG include a tailored salary, 12-month contract with view to extend, hybrid working, attractive pension scheme, and various leave options including diversity and CSR days.

Matching Summary

Match Score: 85

The Customer Journey Expert position at Bank Mendes Gans (BMG) involves managing and improving customer journeys related to Netting and Cash Pooling services. The role emphasizes a customer-centric approach, requiring collaboration with multidisciplinary teams to deliver impactful solutions.

Salary

Base: tailored to qualities and experience within FS10 / GJA16; Bonus/Equity: 13th month salary and 8% holiday payment; Benefits: 24+2 individual holiday days, diversity leave, CSR days, mobility card, attractive pension scheme

Skills & Requirements

Must-have

  • Customer journey management
  • Process improvement experience
  • Stakeholder management skills
  • Analytical problem structuring
  • Collaboration with multidisciplinary teams
  • Product development and implementation

Nice-to-have

  • Customer centricity
  • Out-of-the-box thinking
  • Hands-on mentality
  • Entrepreneurial initiative
  • Fluent English communication
  • Understanding Dutch language

Key Requirements

  • Current residency in the Netherlands
  • Master degree in Finance, Economics, Business Administration or Business Analytics
  • 3+ years relevant experience in Customer Journey or Product Management
  • Knowledge of wholesale banking industry
  • Fluent in English; Dutch language understanding preferred

Work Rights

Current residency in the Netherlands

Tailored Resume

Cover Letter