Customer Support Operations Manager (activation/onboarding)

INGRAM MICRO

Manages experienced professionals with independence
Sets goals for operational results
Makes day-to-day department decisions
The role involves managing a staff of professional and support associates while setting goals for operational achievement

Job Summary

  • The role involves managing a staff of professional and support associates while setting goals for operational achievement.
  • Responsibilities include determining caller eligibility for technical support, tracing shipments, and documenting complaint trends.
  • Candidates must possess at least five years of functional experience including four years of position-specific experience.

Matching Summary

The role involves managing a staff of professional and support associates while setting goals for operational achievement.

Skills & Requirements

Must-have

  • Manages experienced professionals with independence
  • Sets goals for operational results
  • Makes day-to-day department decisions
  • Adapts plans to resource challenges
  • Uses internal databases for inquiries

Nice-to-have

  • Strong written documentation skills
  • Ability to influence cross-functional policies
  • Experience handling complex customer complaints
  • Proven track record in team leadership

Key Requirements

  • Four-year college degree or equivalent experience
  • Minimum 5 years functional experience
  • Minimum 4 years position specific experience
  • Minimum 2 years supervisory experience
  • Senior Professional level experience assumed

Work Rights

Not specified

Tailored Resume

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