Job Summary

• The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure high-value customers achieve significant ROI with Slack.
• This role requires driving adoption of Slack features across reps, agents, and managers while utilizing AI literacy for automated health monitoring and success planning.
• Salesforce offers a competitive base salary range of $123,100 - $227,000 annually depending on location, along with comprehensive benefits including medical, dental, vision, and equity.

Matching Summary

Salary

Base: $123,100 - $227,000 annually (varies by location); Bonus/Equity: Incentive compensation and equity may apply; Benefits: Medical, dental, vision, mental health support, paid parental leave, life insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• 3+ years relevant industry expertise
• Slack Certified Admin Certification
• Strong consulting and C-level communication skills
• Office-flexible with 3 days in-office requirement

Work Rights