（高级）经理，客户交互体验

AIA Group

Not specified
10+ years work experience
5+ years customer experience or interaction design
Qualitative and quantitative experience management methodologies
AIA Group is seeking a Senior Manager for Customer Interaction Experience, responsible for managing the full lifecycle of customer experience optimization projects to enhance customer satisfaction. The ideal candidate should have over 10 years of experience in customer experience or interaction design, particularly within the financial or internet sectors, and possess strong project management and analytical skills

Job Summary

  • The role focuses on managing the full lifecycle of customer experience from diagnosis to solution implementation.
  • Candidates will be responsible for establishing operational metrics and creating a closed-loop management mechanism for experience improvement.
  • The position requires driving continuous optimization of operations, services, and experience through identifying pain points and iterating business rules.

Matching Summary

Match Score: 85

AIA Group is seeking a Senior Manager for Customer Interaction Experience, responsible for managing the full lifecycle of customer experience optimization projects to enhance customer satisfaction. The ideal candidate should have over 10 years of experience in customer experience or interaction design, particularly within the financial or internet sectors, and possess strong project management and analytical skills.

Skills & Requirements

Must-have

  • 10+ years work experience
  • 5+ years customer experience or interaction design
  • Qualitative and quantitative experience management methodologies
  • Project management and cross-functional collaboration skills
  • Ability to build customer experience systems from scratch

Nice-to-have

  • Background in insurance, finance, marketing, or management
  • Experience with usability testing and data analysis
  • Innovative thinking and pursuit of excellence
  • Strong communication and resource integration capabilities

Key Requirements

  • Bachelor's degree or above
  • 10 years total work experience
  • 5 years in financial or internet enterprise CX/interaction design
  • Major in Insurance, Finance, Marketing, or Management preferred

Work Rights

Not specified

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