Workplace Experience Lead

JLL

San Francisco, CA, US
Base: 130,000.00 – 145,300.00 usd py; bonus/equity...
Soft services management
Customer experience training
Vendor relationship management
The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts

Job Summary

  • The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.
  • JLL offers personalized benefits that support personal well-being and growth including comprehensive medical, dental, vision care, and paid parental leave.
  • This role involves collaborating with account leadership and client stakeholders to develop actionable workplace experience programs and continuously improve service delivery.

Matching Summary

The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.

Salary

Base: 130,000.00 – 145,300.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental & Vision Care, 401(k) plan with matching, Paid parental leave, Paid Time Off

Skills & Requirements

Must-have

  • Soft Services management
  • Customer experience training
  • Vendor relationship management
  • Workplace operations coordination
  • KPI tracking and analysis
  • Team leadership and mentoring

Nice-to-have

  • Collaborative interpersonal skills
  • Problem-solving in dynamic environments
  • Experience with Microsoft Office Suite
  • Knowledge of industry trends and technologies
  • Customer service training development

Key Requirements

  • Bachelor's degree in related field
  • 10+ years experience in Soft Services or Facility Management
  • Proven leadership in fast-paced environments
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter