Service Desk Supervisor

TD SYNNEX Accessboard

Leading technical support teams
Call center environment experience
Kpi definition and performance tracking
The Service Desk Supervisor will lead the call center operation to deliver optimum performance, availability, capacity, reliability, and security for client products and networks

Job Summary

  • The Service Desk Supervisor will lead the call center operation to deliver optimum performance, availability, capacity, reliability, and security for client products and networks.
  • The role requires building operational teams, providing training, and maintaining succession plans that promote inclusion and diversity.
  • TD SYNNEX offers comprehensive benefits including leadership development programs, financial and mental well-being initiatives, and opportunities to join inclusive business resource groups.

Matching Summary

The Service Desk Supervisor will lead the call center operation to deliver optimum performance, availability, capacity, reliability, and security for client products and networks.

Skills & Requirements

Must-have

  • Leading technical support teams
  • Call center environment experience
  • KPI definition and performance tracking
  • SLA management for incidents
  • Process documentation and automation

Nice-to-have

  • Strong multi-cultural interpersonal skills
  • Ability to negotiate skillfully
  • Willingness to lead and create new ideas
  • Experience with Agile or Kanban methodologies
  • Six Sigma or Lean Process Design knowledge

Key Requirements

  • 4+ years of relevant work experience
  • 1-3 years directly managing employees
  • Bachelor's Degree in Information Technology
  • Schedule flexibility required

Work Rights

Not specified

Tailored Resume

Cover Letter