Service Manager / Assistant Service Manager (johor Bahru)
KONE Macedonia
Johor Bahru, Malaysia
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Customer satisfaction and service efficiency
Manage service operations and optimize resources
Ensure safety and quality standards
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KONE Macedonia is seeking a Service Manager or Assistant Service Manager for their Johor Bahru location to oversee service operations, enhance customer satisfaction, and manage a team of technicians. The ideal candidate will possess strong leadership skills, a background in service operations (preferably in the elevator or escalator sector), and a commitment to safety and quality standards.
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Job Summary
The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency.
This role is responsible for managing service operations, optimizing resources, and ensuring compliance with safety and quality standards.
You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.
Matching Summary
Match Score: 75
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KONE Macedonia is seeking a Service Manager or Assistant Service Manager for their Johor Bahru location to oversee service operations, enhance customer satisfaction, and manage a team of technicians. The ideal candidate will possess strong leadership skills, a background in service operations (preferably in the elevator or escalator sector), and a commitment to safety and quality standards.
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Skills & Requirements
Must-have
Customer satisfaction and service efficiency
Manage service operations and optimize resources
Ensure safety and quality standards
Drive service repair sales
Develop and motivate technicians
Nice-to-have
Improve urban life flow
Proactive and results-driven mindset
Collaborative working culture
Key Requirements
Bachelor's degree in Engineering, Business, or related field
Minimum of 5 years of experience in service operations
Strong leadership and people management skills
Excellent customer relationship management
Knowledge of safety regulations and industry standards