Change, High Priority Incident And Problem Manager
Genuine Parts Company
Rowville, Australia
On-site
Lead high priority incidents across asia pacific
Manage change advisory board meetings
Own and update incident and problem policies
Genuine Parts Company is seeking a Change, High Priority Incident and Problem Manager for their Rowville location, a newly created role focused on ensuring efficient operations across business environments. The ideal candidate will have experience in change and incident management, with a strong emphasis on stakeholder engagement and ITIL certification
Job Summary
You will play a pivotal role in ensuring seamless operations across both existing and new business environments, keeping people, systems, and processes moving efficiently Asia Pacific wide.
This role encompasses the end-to-end management of Change Requests, Major Incidents, and Problems, along with the continual development, enforcement, and improvement of related policies and processes.
Part of Genuine Parts Company, the global leader in automotive parts and accessories, this is a newly created role based in Rowville with free onsite parking.
Matching Summary
Match Score: 85
Genuine Parts Company is seeking a Change, High Priority Incident and Problem Manager for their Rowville location, a newly created role focused on ensuring efficient operations across business environments. The ideal candidate will have experience in change and incident management, with a strong emphasis on stakeholder engagement and ITIL certification.
Skills & Requirements
Must-have
Lead high priority incidents across Asia Pacific
Manage Change Advisory Board meetings
Own and update Incident and Problem policies
Conduct Post Incident Review sessions
Track and prioritize Problem records
Nice-to-have
Collaborate with global teams
Support organizational growth and stability
Drive rapid resolution and service restoration
Proactively control and drive incident resolution
Key Requirements
ITIL certified
Experience in High Priority Incident Management
Experience as a Change Manager
Key stakeholder management and engagement
ServiceNow ITSM experience
Experience in writing Policies and Reports
Documenting, Reporting and Presenting to senior level management